Dashboard

An overview for customer service and operations

One overview for customer service, communication and operations.

See the customer's setup before you answer

In Dashboard, customer service sees the customer's account, settings and connected devices. That helps the team decide whether the question can be solved directly or needs to be handed over to Bitvis.

Book a meeting

The customer has the app. Your team has Dashboard.

The customer follows and controls electricity use in the app. In Dashboard your team works with customer accounts, connected devices and support.

See Power Flow

See the service from the customer's perspective

Follow what customers use

See which features customers use and which devices they have connected.

See what the customer has connected

Customer service sees which devices the customer has connected and their current status.

See who is affected

See which customers have connected a given device or use a given feature. That makes it easier to judge who is affected by a change or an offer.

Follow up on recurring questions

Combine information from Dashboard with recurring questions from customer service. This makes it clearer where information or ways of working need to improve.

Dashboard is included in Power Flow

Dashboard works with the same customer accounts and connected devices as the rest of Power Flow. Customer service, product and operations can therefore work from the same information while using it for different tasks.

See Power App

Pass on the right information

When a case needs technical troubleshooting, the customer account, settings and connected devices are gathered in Dashboard. Bitvis can start troubleshooting without first collecting the same information again.