Customer Success Manager

The role

At Bitvis we build technology that helps electric cars, heating, solar panels and batteries work smarter together. With our platform we help Swedish energy companies give their customers better control of energy and power, smarter control and a way to contribute to a more flexible electricity system. We develop both the software and the hardware ourselves, from the customer app to the real-time meter.

We are growing and looking for someone who wants to develop our customer partnerships. As Customer Success Manager you are the customer's primary contact for questions, requests and next steps. You build trust by listening, explaining and making things happen together with the customer and your colleagues.

What you do

• Hold together new customers' onboarding of our products. You clarify what we will deliver and what the customer needs to do, coordinate the right people and follow up progress. Our specialists own the technical delivery.
• Drive ongoing customer dialogue and customer development plans. You follow up goals, usage and perceived value, catch what is causing friction and help the customer move forward.
• Drive upselling from need and idea to decision and deal. You show how more functions and services can create value and bring in sales, marketing and product colleagues when needed.
• Contribute to better products and customer work by sharing customer insights and developing knowledge material, ways of working and AI support together with colleagues.

You also work regularly with support cases, about 20–25 percent of your time over time. That keeps you close to customers' everyday reality and lets the customer team cover for each other. You use AI agents and other tools to investigate problems and help the customer.

You will fit here if

You have a few years of customer-facing experience in the energy industry, at an energy company or a supplier to the industry. You may have worked with Customer Success, account management, sales, support or implementing digital services.

• You can build long-term relationships and are comfortable starting commercial conversations and driving them forward.
• You create structure in partnerships and adapt how you communicate to the person and the situation.
• You are curious about the technology behind the customer value and can learn our products and explain them clearly.
• You express yourself clearly in Swedish and English and want to use AI as a practical part of the work.

Useful experience

If you have followed customers from onboarding into ongoing partnership, or driven upselling yourself, that is especially interesting. You will learn our products and tools together with us.

How we work

The customer team sits close to the people who build the products. We ask each other questions, test ideas and help out when something needs solving. You get room to take initiative and are also expected to ask for help and share what you learn.

We take responsibility for what we do and like having fun along the way. The office has room for technical nerdiness, sofa time and a game of basketball. We listen to each other's suggestions, whoever they come from.

Practical details and how to apply

You get 30 days of vacation, a wellness allowance of SEK 5,000 per year, occupational pension and insurance. We share knowledge in everyday work and have a shared budget for learning and competence development.

The role is a permanent full-time position at our office in Linköping. We work closely together and you need to be on site most of the time. There is still flexibility to work from home when needed to make everyday life work. The role is office-based and does not come with fixed remote days.

Apply by 30 November 2026. Send your CV or LinkedIn profile and briefly tell us what attracts you to the role and what you want to contribute.

Questions? Contact Gustav Kristiansson, CEO, at gustav.kristiansson@bitvis.se.