Customer Operations & Support

The role

You like figuring out why something is not working, helping the person who needs an answer and making the next similar case easier to solve. With us you work with energy technology and AI in a customer team that we are now growing.

At Bitvis we build technology that helps electric cars, heating, solar panels and batteries work smarter together. With our platform we help Swedish energy companies give their customers better control of energy and power, smarter control and a way to contribute to a more flexible electricity system. We develop both the software and the hardware ourselves, from the customer app to the real-time meter.

We are growing and looking for a colleague who wants to develop our support together with us. As Customer Operations & Support you help our energy company customers and their teams. You own the case from the first investigation through to a solution and follow-up. Questions can cover smart charging, real-time meters, login or missing consumption data, for example.

What you do

• Investigate and resolve customer cases with AI agents, documentation and other tools. You assess the material and give the customer a correct, clear answer.
• Work with developers and other specialists when deeper troubleshooting is needed. You provide a clear brief and keep owning the follow-up to the customer.
• Create and improve guides, knowledge articles and troubleshooting material so more questions can be solved by the customer themselves or automatically.
• Spot recurring problems, suggest improvements and test how our AI agents work together with the customer team and development colleagues.

About 75–80 percent of your time is operational support. The rest goes to customer follow-up, training and parts of new customer onboarding together with our Customer Success Manager. You drive agreed activities independently and get to know customers outside support cases as well.

You will fit here if

You have a few years of experience in customer support or technical customer service and have worked in the energy industry, at an energy company or a supplier to the industry.

• You enjoy investigating problems, asking follow-up questions and seeing a case through to a solution.
• You can explain technical questions so the recipient understands and feels helped, in both Swedish and English.
• You document so the next person can use what you found and you look for what can be simplified.
• You are comfortable with digital tools and want to learn to work with AI for troubleshooting and customer support.

Useful experience

Experience of charging, meter readings, connected products or support for digital services is a plus. You will learn our products and tools together with us.

How we work

You work close to the colleagues who build the products. Your support experience can become the basis for a product improvement or a new way to solve cases. We want to hear your suggestions for what we should try next.

We like understanding how things work and are happy to share when we have figured something out. There is room for careful troubleshooting and a good laugh. We help each other, give constructive feedback and learn from things that did not go as planned.

Practical details and how to apply

You get 30 days of vacation, a wellness allowance of SEK 5,000 per year, occupational pension and insurance. We share knowledge in everyday work and have a shared budget for learning and competence development.

The role is a permanent full-time position at our office in Linköping. We work closely together and you need to be on site most of the time. There is still flexibility to work from home when needed to make everyday life work. The role is office-based and does not come with fixed remote days.

Apply by 30 November 2026. Send your CV or LinkedIn profile and briefly tell us what attracts you to the role and what you want to contribute.

Questions? Contact Gustav Kristiansson, CEO, at gustav.kristiansson@bitvis.se.